Key questions about the MetaBlue LLC platform
Financial aspects of interaction with the platform
Questions about security and insurance aspects
Investment questions on the MetaBlue LLC platform
Data protection and platform access security
Explanation of credit to value (LTV)
Questions about the referral program and partnership
General questions about the MetaBlue LLC platform
What is MetaBlue LLC Card and what are its benefits?
Questions related to KYC and account verification
Explanation of the source of wealth/funds/cryptocurrency
MetaBlue LLC is the world's most advanced regulated digital asset institution, offering fast fiat deposits for over forty cryptocurrencies, industry-leading asset earning rates, subconsciously intelligible crypto exchanges, instant crypto credit lines. The mission of the organization is to maximize the value and utility of cryptocurrencies. We help four million people in more than two hundred jurisdictions increase their crypto wealth with the support of our comprehensive suite of products. The MetaBlue LLC platform combines a comfortable user interface with military-grade security and $375 million insurance. Customer assets are stored and protected in individually assigned multisig cold storage wallets supported by Ledger Vault, Bakkt and Goldman Sachs' exclusive qualified, verified custodian, BitGo. To provide full transparency, MetaBlue LLC has partnered with Armanino LLP to perform real-time attestation of the organization's custodial assets.
Universal platform. MetaBlue LLC's comprehensive suite of products will help you get the
most out of your cryptocurrency.
- Buy or deposit more than 40
cryptocurrencies in seconds;
- *Swap over 300 market pairs and get back up to
0.5%;
- *Earn compound interest on your cryptocurrency paid daily;
- Borrow
funds at rates, in a few clicks;
- Spend without selling your cryptocurrency with
the MetaBlue LLC Card; - Use your portfolio to increase your positions with MetaBlue
LLC;
- *Buy cryptocurrencies with your credit/debit card in seconds. Users from
over 200 jurisdictions can easily buy cryptocurrency with a card and receive transaction
rewards;
-By replenishing assets, you will be able to exchange between more than
300 market pairs. You will definitely get the best rates* from the top 10 cryptocurrency
exchanges thanks to our intelligent routing system;
-Highly profitable interest.
The interest you earn is added up and paid daily*. Fund your dormant cryptocurrency on
the MetaBlue LLC platform and let it work for you;
- You control your Instant
Crypto line of credit. You can repay your credit line in fiat, cryptocurrency or a
combination of both at any time;
- The world's first crypto-backed credit card.
MetaBlue LLC Card allows you to spend the value of your digital assets without having to
sell them. You can shop anywhere Mastercard is accepted and you get up to 2% Cashback on
every transaction;
- Optimization of tax liabilities. When you take out a
cryptocurrency line of credit and spend it with a MetaBlue LLC card, you can optimize
your tax liability depending on your jurisdiction. This is possible because MetaBlue LLC
Card does not sell your cryptocurrency to pay for a transaction;
- Intuitive lever
functionality. MetaBlue LLC uses your existing crypto assets to buy 3x your favorite
digital assets. It does this by funding the acquisition with a cryptocurrency-backed
trade.
-Support for multiple assets. You can store over 40 digital assets,
including Bitcoin (BTC), Ethereum (ETH), BTR tokens, and stablecoins. You can find a
complete list of support resources on the site;
- Storage and compliance with
industry standards. Collectively, MetaBlue LLC's partner, world-famous custodians,
provide $375 million worth of insurance protection for digital assets. These include
BitGo, Ledger Vault, and Bakkt. Moreover, to ensure full transparency, MetaBlue LLC is
working with Armanino LLP to conduct real-time attestation of the company's custodial
assets. This third party attestation ensures that MetaBlue LLC's assets exceed
liabilities and that we can always meet the client's obligations;
-Military grade
security. The MetaBlue LLC platform is equipped with an industry-leading security
infrastructure designed to provide maximum protection for your assets at all times;
-24/7 customer support. At MetaBlue LLC, we always put our customers first. That's why
our mission is to provide the best customer support in the industry. Don't want to take
our word for it? Read our many positive customer testimonials before trusting us with
your digital assets.
MetaBlue LLC's institutional offerings target financial institutions, trading firms,
hedge funds, market makers, family offices, cryptocurrency miners, and high net worth
individuals.
The average ticket size for an institutional deal is between $3.5 million and $5 million, with some tickets exceeding $200,000,000. Custom LTV, duration, margin call intervals and interest rates are available based on customer needs. On the contrary, all products and services offered through the MetaBlue LLC retail platform are subject to fixed, non-negotiable terms.
Yes. MetaBlue LLC offers an institutional grade trading infrastructure that combines low latency execution with high liquidity. In addition, we are happy to facilitate large-scale over-the-counter buying and selling of cryptocurrencies. Feel free to contact us at info@metabluellc.com for further assistance.
We are active in all major cryptocurrencies, but our focus is on BTC, ETH, USDC, USDT, DAI and the rest of the top 25 coins.
MetaBlue LLC follows strict KYC/AML procedures. Please follow the link to start the registration process.
High net worth individuals interested in using our services need to provide fewer documents compared to institutional or corporate counterparties.
We are the most technologically advanced trade provider in the crypto space. Building on 13 years of fintech success and one of the largest pools of digital assets on the planet, we are the right partner for any financial institution
Yes. For now, MetaBlue LLC provides a centralized service as the current blockchain infrastructure does not allow fully offline solutions and trying to build one at this stage will create more problems than solutions.
You can use your cryptocurrency-backed MetaBlue LLC trade for any purpose you like. You can use it to invest just like a margin account. You can use it to buy a new car, a new TV, or a new house. You can spend them on holidays or travel around the world. It's up to your imagination
Telegram: https://t.me/metabluellc
You can subscribe to our newsletter and receive
all important updates straight to your inbox.
Feel free to contact MetaBlue LLC at:
info@metabluellc.com
/>finance@metabluellc.com
- Sufficient operating capital :
a) We are required to comply with minimum initial
capital and minimum equity requirements. The equity ratio ensures that we are able to
cover the risks associated with the provision of payment services.
b) We protect
your funds with certain security measures (fund segregation and insurance).
This
ensures that the benefits intended for you are protected because they are the
responsibility of a company with sufficient operating capital.
- Mandatory
involvement of an internal and independent auditor:
Our accounts are subject to
additional audits. Our system has four levels of protection for your transactions.
-
Robust anti-money laundering (AML) policies and procedures:
a) A risk-based
approach in assessing and managing the risks of a company engaging in money laundering
and terrorist financing activities.
b) We apply customer due diligence,
identification and verification procedures, including enhanced due diligence and
customer screening against UN, EU and US FAC sanctions lists.
With our anti-money
laundering (AML)/terrorist financing policies and procedures, we are a trusted partner
in the financial services industry that protects our business reputation and yours.
-
Data protection and security:
We conduct due diligence reviews of IT security
measures and data protection processes, authorization procedures and data encryption.
With us, you can be sure that your confidential information is safe and protected.
Show all questions
Owning MetaBlue LLC tokens offers a range of benefits, from lower interest rates on
trades to higher returns on your idle assets. There is an easy way to buy BTR tokens:
Go to : https://dashboard.metabluellc.com/dashboard.php and select tab : BTR Quick
Buy.
Follow these simple steps or watch this video and start earning high annual interest on
your dormant cryptocurrency:
- Arbitrate yourself.
https://dashboard.metabluellc.com/dashboard.php=trading_arbitrage
- Get a
trading bot :
https://dashboard.metabluellc.com/dashboard.php=buy_license_bot
-
Get passive income from storing coins
:https://dashboard.metabluellc.com/dashboard.php=stacking
In order to borrow in stablecoins, you just need to click on the Borrow button on the Account page. Please note that USD withdrawals are automatically placed in your MetaBlue LLC wallet. The corresponding balance will be updated immediately, after which you can either convert assets on our exchange or withdraw them to an external wallet.
To transfer your crypto assets to your MetaBlue LLC account, follow these steps:
1.
Log in to your MetaBlue LLC wallet/account. Complete an identity check if you haven't
already. Don't worry, the process is very fast and intuitive. You can read more details
in our special article .
2. Scroll down the page to see all supported
cryptocurrencies.
3. Click the "Deposit" button next to the cryptocurrency you want
to deposit.
4. For all assets that support multiple transfer networks, you must
select the one you want to use for the deposit. Click the drop-down menu and select your
preferred network.
Important : Make sure the selected transfer network matches the
withdrawal network you have chosen on the platform/wallet from which you are sending
your assets so that you do not lose your funds.
5. Copy your personal deposit
"Address".
In addition, you can deposit crypto assets directly from your MetaMask
wallet.
6. Paste your deposit address into the send/withdraw address field on the
platform/wallet from which you will be transferring your assets to your MetaBlue LLC
account.
7. You will see your crypto deposit in your MetaBlue LLC wallet/account
once the required number of network confirmations has been reached.
Important! Make
sure you only transfer supported crypto assets through the appropriate Blockchain
network supported by MetaBlue LLC. Transferring unsupported assets to your MetaBlue LLC
account will result in permanent loss.
Processing time for cryptocurrency deposits (blockchain confirmations)For security reasons, we require a digital asset/cryptocurrency deposit to receive a number of confirmations on its blockchain before funds can be credited to your account.
When a transaction is broadcast to the network, it must wait until miners include it in a block. Once the transaction was included in the mined block, the transaction received 1 confirmation. With each subsequent block, the number of transaction confirmations increases.
To avoid the risk of double spending, funds are not credited until a certain number of confirmations have been completed (as detailed below).The more confirmations received, the more permanent/irreversible the transaction is.
MetaBlue LLC financial transactions : How long does it take to confirm?
Each block
is found at a different speed depending on the blockchain.
For example, in the
bitcoin blockchain, a block is mined every 10 minutes on average, and MetaBlue LLC only
credits bitcoin deposits to a client's account after a minimum of 6 confirmations, which
takes approximately 60 minutes.
However, sometimes when the network is heavily
used, it can take 30 or even 60 minutes for Bitcoin miners to mine one block (1
confirmation).
As explained above, the time it takes for blocks to be included in
the blockchain can increase significantly when the network is congested due to high
demand. This inevitably leads to a delay in transactions. One thing that can speed up
your MetaBlue LLC transfers is choosing a higher mining fee (gas fee), which usually
results in faster blockchain confirmation.
BTC deposits require a minimum of 6
confirmations
ETH, PAXG, USDT, USDC, DAI, MetaBlue LLC, TUSD, USDP deposits (ERC-20
network) require 50 confirmations.
LINK, UNI, AXS, SAND, MANA, GALA, SUSHI, CRV,
AAVE, APE, 1INCH, MKR (ERC-20 network) require 40 confirmations
ETH, LINK, USDT,
USDC, DAI, AAVE, SUSHI deposits (Polygon network) require 200 confirmations.
XRP
(Ripple), XLM (Stellar), BNB, MetaBlue LLC BEP2 and EOS deposits are almost instant.
BCH
deposits require 16 confirmations
LTC deposit requires 6 confirmations
TRX
(Tron) deposits require 20 confirmations
DOGE (Dogecoin) deposits require 10
confirmations
ADA (Cardano) deposit requires 1 confirmation
DOT (Polkadot)
deposits require 2 confirmations
MATIC (Polygon) deposits require 127
confirmations
The minimum amount of crypto assets that you can withdraw is: 10 USD. Please note that
additional deposits may be required if your current crypto balance is below the
respective minimum withdrawal limit. Depending on your loyalty level*, you will receive
up to 5 monthly cryptocurrency withdrawals for free. Important: If you have used up the
free withdrawal, you will have to cover the transaction fee, which is deducted from the
withdrawal amount. If you are trying to withdraw the minimum amount and you do not have
a free withdrawal left, the system will take into account the corresponding withdrawal
fee. Therefore, the on-screen notification will state a higher minimum withdrawal amount
as a result of the included fee, which is otherwise covered by MetaBlue LLC.
*In
accordance with our #ZeroFees policy, you can withdraw unlimited fiat currency
withdrawals for free, transfer cryptocurrencies and fiat currencies to your MetaBlue LLC
Wallet, and withdraw funds from your line of credit. MetaBlue LLC does not charge a fee
for creating a line of credit, currency exchange and exchange.
All cryptocurrency transfers between MetaBlue LLC accounts are carried out for a
regulated period of up to 48 hours, without restrictions. Depending on your loyalty
level*, you will also receive up to 5 monthly payments in cryptocurrency to an external
wallet without commission. MetaBlue LLC internal transfers do not affect your free
monthly cryptocurrency withdrawal as they are made offline.
Once the free
withdrawal limit is reached, you will be automatically charged the fees charged by the
network. The commission is not fixed and depends on the current state of the respective
blockchain. You will see the amount required to process your transaction before
submitting your withdrawal.
The counter of free cryptocurrency withdrawals
will reset on the first day of each month, after which you can make another series of
free withdrawals.In accordance with our #ZeroFees policy, you can make unlimited free
fiat withdrawals, crypto and fiat transfers to your MetaBlue LLC Wallet, and line of
credit.
The minimum amount of cryptoassets you must have in your MetaBlue LLC account to start
earning high yielding APY interest is:
- 250 USDT or equivalent in any other
currency for arbitrage trading;
- 1000 USDT or equivalent in any other currency to
purchase a trading robot TSR1000
-100 USDT or equivalent in any other currency for
staking.
Show all questions
MetaBlue LLC has partnered with leading blockchain security providers, including BitGo,
Ledger Vault, and Bakkt, among others. Together, they provide $375 million worth of
insurance protection for digital assets held on the MetaBlue LLC platform through the
most prestigious underwriter syndicates.
Our partners:
BitGo, a leader in
financial services for digital assets, is a longtime partner of ours. They provide us
with cold storage wallets, Class III bank vaults through their SOC 2 Type 2 certified
storage program, and a $100 million insurance package through Lloyd's of London.
The
insurance policy is provided at no additional cost and covers digital assets whose
private keys are 100% owned by BitGo in the event of:
Third party hacking, copying
or stealing private keys;
Insider theft or dishonest actions by BitGo employees or
executives;
Lost keys.
MetaBlue LLC chose BitGo as its custodian because BitGo
provides 100% cold storage technology in Class III bank vaults, and the BitGo platform
is SOC 2 Type 2 certified. MetaBlue LLC also uses the BitGo enterprise solution, which
includes the Level 3 cryptocurrency security standard. CCSS Level 3 requires multiple
actors for all critical activities, as rich authentication mechanisms are used to ensure
data authenticity, and assets are distributed geographically and organizationally.
Additional
information can be found
here(1).
Ledger Vault insures up to $150 million worth of digital assets
through a custom insurance program backed by Arch and Marsh. Using industry-leading and
independently certified Ledger security technology, the Ledger Vault SaaS solution
provides a cloud-based digital asset storage infrastructure for financial institutions
and professional investors to securely control their crypto assets with a
multi-authorization self-storage management solution.
You can read our dedicated
article for more details.
Bakkt is a trusted digital asset platform that provides
MetaBlue LLC with bitcoin and ethereum storage at Bakkt, the company's regulated
custodian, which includes both online (warm) and closed (cold) digital asset storage to
minimize risk. For additional layers of protection for MetaBlue LLC users' assets,
Bakkt's warm and cold wallets are built on a secure wallet architecture as well as
multi-zone physical security, including bank-grade vaults. Bakkt is regulated by the New
York City Department of Financial Services, is registered with FinCEN as a money
services company, and has a BitLicense through the New York City Department of Financial
Services. MetaBlue LLC users also receive $125 million in insurance at the Bakkt
warehouse.
To increase transparency, MetaBlue LLC is partnering with Armanino to
conduct a Proof of Reserves assessment and provide real-time confirmation of the
company's custodial assets. With this pioneering step in the crypto lending industry, we
give you complete confidence that MetaBlue LLC can always meet the client's
obligations.
Platform and Data Security:
- 2FA authentication: SMS verification, email
verification, authenticator app support;
- Biometric identification: using
fingerprints or facial recognition;
- Whitelist: Manage your crypto addresses or
further improve the security of your account by enabling the address whitelist.
-
Withdrawal confirmations and login alerts
- Data protection and confidentiality:
Your personal information is stored in secure networks and is only accessible to a
limited number of individuals who are required to maintain the confidentiality of the
information. All confidential/credit information you provide is encrypted using Secure
Socket Layer (SSL) technology.
- Accredited Information Security Management
Systems: ISO/IEC 27001 ensures that MetaBlue LLC's security infrastructure is of the
highest standards, keeping the enterprise secure and minimizing risk for all customers
and investors. As ISO/IEC 27001 certified, MetaBlue LLC implements the most stringent
security policies, flawless risk assessment, data protection, and state-of-the-art cyber
security.
- Please note that account holders are responsible for protecting their
accounts, including but not limited to using a strong password, enabling two-factor
authentication, and controlling all MetaBlue LLC login credentials. Clients remain the
owners of crypto assets placed in MetaBlue LLC accounts. You can check out our tips on
how to secure your MetaBlue LLC account and protect yourself from internet phishing.
Show all questions
You can use the following crypto assets as collateral: BTC, ETH, USDT. Support for other
major altcoins will come later in 2023.
We have over 40 applications from
companies that want their tokens to be added as collateral. We are very careful about
who we work with and prioritize projects with integrity and significant impact on the
ecosystem as a whole.
If you would like your favorite altcoin to be added
among the collateral options, you can vote in its community or ask the specific project
team to complete our application form.
Important! Make sure you only transfer
supported crypto assets through the appropriate Blockchain network supported by MetaBlue
LLC. Transferring unsupported assets to your MetaBlue LLC account will result in
permanent loss.
To change the details, you must submit a corresponding application to the MetaBlue LLC Help Center.
Please be aware that each cryptocurrency must be transferred to/from MetaBlue LLC via
their own blockchain/network. To avoid potential loss of assets, we recommend that you
refer to the list below and ensure that you are using the correct network for your
deposits/withdrawals:
BTC -> Blockchain Bitcoin
ETH, USDT-> Ethereum
network (ERC-20) Supported crypto assets:
Below you can find a list of all
cryptocurrencies currently supported by MetaBlue LLC:
BTC, ETH, MetaBlue LLC,
USDT.
Important :
* Restricted assets cannot be deposited or withdrawn from/to
the platform. For more information please check this article** LUNA trading via MetaBlue
LLC Exchange is temporarily suspended due to the transition to LUNA Classic.
To
ensure the easy transfer of your cryptocurrency, you can find out which Blockchain
networks we support.
Your MetaBlue LLC account on the metabluellc.com platform has a "Deposit" button next to
each deposit option, where you can see the deposit address of the particular
cryptocurrency.
Important! Make sure you only transfer supported crypto assets through the
appropriate Blockchain network supported by MetaBlue LLC. Transferring unsupported
assets to your MetaBlue LLC account will result in permanent loss.
For all assets
that support multiple transfer networks, you must select the one you want to use for the
deposit. Click the drop-down menu and select your preferred network.
By making a
deposit, you acknowledge that MetaBlue LLC is not responsible for any coins sent to the
wrong address or through the wrong network.
You can also deposit cryptocoins/tokens
from exchange accounts.
After making a deposit, you can track its progress on the
Transactions page in your MetaBlue LLC account.
Your crypto assets are stored in
multi-sig wallets and cold storage by world-famous custodians BitGo and Ledger Vault.
You can withdraw any asset from your MetaBlue LLC account at any time, as long as it is
not being used as collateral for an outstanding trade.
Click the Withdraw button
next to the asset you want to withdraw.
For all assets that support multiple
transfer networks, you must select the one you want to use for withdrawals. Click the
drop-down menu and select your preferred network.
Important :
Make sure the
network you choose matches the withdrawal address and that the deposit platform supports
it.
Only withdrawals made through the Ethereum (ERC-20) network will count towards
free withdrawals. Other supported networks are free.
After that, you will need to
specify the address to which you want to send your crypto assets. If you are trying to
withdraw XRP, XLM, EOS, BNB, MetaBlue LLC BEP2, you may also need to provide a
"Destination Tag" or "Note". Once you have filled in all the required information and
the amount you wish to withdraw, click the Withdraw button.
Confirm your withdrawal
with the confirmation email you received in your MetaBlue LLC registered mailbox. You
will then be able to track the status of your transfer using the transaction hash (TxID)
provided to you in the transfer details in the Transactions tab in your MetaBlue LLC
account.
Important : Please note that the withdrawal confirmation email is valid
for 30 minutes, after which the withdrawal request will be automatically rejected.
All
cryptocurrency transfers between MetaBlue LLC accounts are instant, unlimited and free.
They do not affect your free monthly cryptocurrency withdrawal as they are offline.
When you paste another MetaBlue LLC user's wallet address, a message will appear
confirming that the address belongs to a MetaBlue LLC account. If you do not receive
this confirmation, you are most likely transferring funds to an external wallet.
Important:
For
security and compliance reasons, for new accounts, especially those containing a
significant amount of MetaBlue LLC tokens, the withdrawal process may take up to 24
hours.
Depending on your loyalty level, you will receive from 1 to 5 monthly
cryptocurrency withdrawals completely free of charge.
In accordance with our
#ZeroFees policy, you can withdraw unlimited fiat currency withdrawals for free,
transfer cryptocurrencies and fiat currencies to your MetaBlue LLC wallet, and withdraw
funds from a line of credit. MetaBlue LLC does not charge a fee for creating a line of
credit, currency exchange and exchange.
After you complete an action on the MetaBlue LLC platform (such as a withdrawal), you can track its progress on the Transactions page of your MetaBlue LLC account.
Each deposit address is unique and remains unchanged until further notice.
We
recommend that you double check each time before making a new deposit.
- XRP
(Ripple)
- BNB
By making a deposit, you acknowledge that MetaBlue LLC is not responsible for any coins
sent to the wrong address.
At the same time, we always strive to help in any way we
can, as we know that sometimes mistakes happen, so feel free to contact
info@metabluellc.com or send a request.
We are constantly fixing issues like this -
people sending BTR tokens to our smart contract address, etc. Please be aware that in
some cases it is not technically possible to fix the problem, as the address may not be
compatible with the code. smart contract of the token.
Deposit to an address that does not belong to MetaBlue LLC:
cryptoassets sent to an
address that is not associated with your MetaBlue LLC account or does not belong to
MetaBlue LLC cannot be recovered. MetaBlue LLC does not know who controls these
addresses and has no way of obtaining such assets. If you know who owns the address to
which you sent your assets, then in order to return your cryptocurrency, contact the
owner of this address.
Please note that in order to recover your crypto coins, we
may need to install or update wallet software, export/import private keys, etc. These
operations can only be performed by authorized personnel under strict supervision.
Please be patient as it may take more than one month to receive your cryptocurrency.
There are no withdrawal limits.
No, no one, including us, can reverse or freeze crypto transactions due to the nature of digital currency protocols.
Show all questions
Yes. For security reasons, two-factor authentication is required each time you log into
your MetaBlue LLC account.
Two-factor authentication is also used to withdraw funds
and change security settings. You can choose between Google Authenticator/Authy/LastPass
or any other authentication app (highest security) or SMS authentication (standard
security).
Two-factor authentication is an additional step added to the login process. This is a
mechanism to double verify your identity and prevent unauthorized access to your
account. The first factor is what you know, such as your credentials (username and
password), and the second factor is what you have, such as your mobile phone.
When
you want to log into your MetaBlue LLC account and are prompted to authenticate with a
username and password, this is the first level of verification. Two-factor
authentication works as an extra layer of security that will re-verify your identity.
Its goal is to make life harder for an attacker and greatly reduce the risk of losing
your assets by protecting your MetaBlue LLC account with an extra layer of
authentication.
Enabling 2FA is a simple step that can greatly reduce your chances of being the next victim of cybercriminals. You should use 2FA whenever possible, especially when it comes to your sensitive data.
Improved Security: Protect your account from cyber threats. Most hacker attacks succeed
because of weak or stolen passwords. 2FA ensures that even if your account is
compromised, a hacker must overcome one more layer of security before they can gain
access to your account.
Reduced theft of data/funds: Adding an extra step to the
login process means it will be more difficult for attackers to gain access to your
account and perform unauthorized transactions.
Simplify the login process:
Fraud
prevention mechanism. OTPs reduce the risk of fraud by sending random, urgent, and
unique codes to your mobile phone.
Two-factor authentication is an important layer
of security. Enable it to secure your MetaBlue LLC account if it is not already
activated.
Unfortunately, we have not enabled this feature in all regions. Please wait.
Don't worry, if your account does not require 2FA, then your region has already updated the system of biometric and individually static visiting pixel.
MetaBlue LLC has strict security policies in place to keep your cryptocurrency and your
information safe. As part of our security practices, we also ask our customers to take a
number of precautions to ensure that no one else gains access to their account.
Understanding
how to identify fraud and attacks is critical to protecting your accounts and funds,
especially since crypto transactions are irreversible. To make it easier for you to spot
hacking attempts, we've explained some of the most common methods scammers can use to
gain access to your account and make unauthorized transactions.
We hope you find
the information below useful.
Account takeover:
Since MetaBlue LLC's most
important communication channel is email, customer email addresses can be targeted for
account hijacking. If someone gains unauthorized control of your email, they could
potentially gain access to your MetaBlue LLC account.
It is vital that your email
is secure; this includes a strong password, security questions and 2FA.
Phishing
Phishing
attacks try to trick you into revealing your username, password, or other personal
information about your account. This type of fraud can take several forms, below are a
few examples:
Emails: You may receive an email that looks like it was from MetaBlue
LLC but was actually sent by a scammer asking you for information or leading to a scam
website.
Websites: These websites may look exactly like the MetaBlue LLC website,
but any information you enter there, such as usernames and passwords, is recorded and
can be used to hack into your MetaBlue LLC account. These websites are often promoted
with ads that look like they are redirecting you to the legitimate MetaBlue LLC
website.
Calls: Someone may call you posing as a MetaBlue LLC employee and ask you
for a username, password, or other information.
SMS/IM: Scammers can send you
messages impersonating MetaBlue LLC and asking you to share your username or password.
They may also encourage you to open unsafe links.
MetaBlue LLC will never pre-call,
send emails, or send SMS/IMs and ask for a username or password. If someone contacts you
personally claiming to be from MetaBlue LLC and requesting sensitive information, do not
respond and report it to our support team. Our support team is available 24/7, so feel
free to contact us.
Malware:
This type of account hacking is done through
software. Fraudsters gain access to your devices using sophisticated programs that allow
them to take control of your devices and steal your passwords or other sensitive
information that you may have stored on them.
Identity theft:
This is when
someone impersonates you after gaining access to enough of your personal information.
The attackers will then attempt to open an account in your name and/or make unauthorized
transactions. Identity theft most often occurs when your documents such as ID, passport
or driver's license are stolen. Please note that documents do not always have to be
physically stolen, scammers can also steal your identity through phishing or stealing
personal devices such as phones or computers.
Tips for protecting your accounts,
information and funds
At the end of this article, we have prepared some tips to
help you keep your cryptocurrency safe:
Create a strong password: Use a password of
at least 16 characters. Do not share it or use it for other accounts. Password managers
can help you create and store strong passwords. We recommend LastPass, but there are
many alternatives.
Enable Two-Factor Authentication (2FA): This is an additional
layer of security that requires a unique code every time you sign into your account. The
code is generated by your device and is required in addition to your username and
password.
Protect your email: Protect your email address so that no one can access
your MetaBlue LLC account through your email. Most email providers support 2FA.
DO
NOT give out personal information: MetaBlue LLC staff will never ask you for a password
or 2FA code, nor will they ask you to authorize transactions.
Check the URL: Before
you sign in to MetaBlue LLC or click on an ad, make sure you're on metabluellc.com.
Scammers often use similar URLs, so check them carefully.
Check your email domain:
Any message from MetaBlue LLC will come from @metabluellc.com. If you have any doubts
about the legitimacy of an email from MetaBlue LLC, please contact our support team.
Block
your account: If you suspect that your account has been compromised, contact our support
team immediately.
MetaBlue LLC cannot be held responsible for loss of funds if you
are the victim of a scam as outlined in our wallet's Terms of Use. Despite this, we will
do everything we can to help prevent such situations and help you protect your
account.
You agree to purchase all necessary hardware, and install all necessary
software, including antivirus and antivirus software, for your use of the MetaBlue LLC
Wallet Services in accordance with these General Terms.. You are solely responsible for
maintaining the security of your device and maintaining proper security and control over
with your username and password, and you are solely responsible for any access to and
use of the MetaBlue LLC Wallet Services through your device, whether or not such access
may have been made without your knowledge, authority or consent. We shall not be liable
to you for any loss or damage resulting from such use. If your device is lost, stolen,
accessed, or used in an unauthorized manner, you must notify MetaBlue LLC, and if your
device is accessed or used in an unauthorized manner, you must reset it as soon as
possible. password.
Always check the header of the emails you receive. All official MetaBlue LLC emails are sent from an email address with @metabluellc.com at the end.
Always check the address of the site you are visiting. Do not click on links.
The
official MetaBlue LLC website is metabluellc.com and the MetaBlue LLC platform is
@metabluellc.com .
All official emails are sent from an email address with
@metabluellc.com at the end.
If you find anything suspicious on the MetaBlue LLC platform, please report it to info@metabluellc.com or submit a ticket.
Show all questions
trade to Value (LTV) is a financial term used by lenders to express the ratio of credit
to collateral value. In other words, the measurement of the balance of credit in
relation to the value of the collateral asset is represented as the ratio of credit to
value (LTV).
Traditional lenders (such as banks) use your credit score from third
party credit agencies to determine your creditworthiness. The higher your credit score,
the lower the risk for the lender. To remove credit score from the equation, you can
apply for an asset-backed trade, such as the one offered by MetaBlue LLC.
LTV is
calculated as the trade amount in USD divided by the value of the collateral in USD
expressed as a percentage.
Example:
trade amount: 5.000 USD;
Security
deposit: $10,000;
trade to value = ($5,000 / $10,000) * 100% = 50.0%
How does
the trade-to-value ratio fluctuate and what does that mean for you?
As the value of
collateral decreases, the trade-to-value ratio rises. In the case of a trade backed by
crypto assets, the value of bitcoin, ether, litecoin, bitcoin cash, etc. tends to
decrease. Monitoring your account is very important during a market downturn. If the
price of a crypto asset falls too low, the credit-to-value ratio will continue to rise
and the MetaBlue LLC blockchain oracle will automatically request via SMS and email that
you repay your trade or add additional collateral to your credit line wallet.
If
you do not do so as requested, there is a threshold at which assets from the savings
wallet (if any) will be automatically moved to your line of credit wallet, and if they
are not enough to cover the required trade-to-value amount, the secured asset will begin
to be traded in a fully automated manner MetaBlue LLC blockchain oracle to repay part of
the trade to balance the trade to value ratio. This threshold is set at 83.3% by
MetaBlue LLC.
You will be notified via SMS and email before this happens.
Example:
trade
amount: 5000 USD;
Security deposit: $6,000;
Credit to Cost = ($5,000 / $6,000)
* 100% = 83.3%
As a borrower, you always have the option to transfer additional
collateral at any time.
Generalize:
The price of crypto assets fluctuates a
lot – it can move up or down. When the price moves up, the credit-to-value ratio goes
down. When the price moves down, the credit-to-value ratio goes up.
If you are a digital art owner and want to use the value of your collections without
selling them, MetaBlue LLC has you covered. Now you can use your NFTs as collateral and
borrow against them through our OTC service. Below are the key points:
Supported
collections: Bored Ape Yacht Club and CryptoPunks. New collections are on the way, which
will be announced in the coming weeks;
trade currency: stablecoins and ETH among
other cryptocurrencies are available for trade withdrawal;
trade to cost ratio: up
to 20%;
No liquidation risk: no automatic redemption even if the price of your NFT
goes down;
No credit checks: fast trade approval without the hassle of credit
scores and inquiries;
White-Glove Service: You will be assigned a dedicated account
manager to help you take full advantage of our new product.
Since NFT Lending Desk is an OTC service, customers wishing to apply for an NFT-backed
trade will need to complete our dedicated contact form. Example:
Go to the NFT
lending page and click the Apply button.
Fill in the form. Make sure you have a
Bored Ape/CryptoPunk ID, you will need it to complete this step.
After submitting
the form, a MetaBlue LLC representative will contact you promptly.
Please note that
due to the capabilities of our team, we will only respond to requests that include the
required NFT client ownership information from one of the supported collections.
You can borrow from 1 to 25 BTC. Existing credit lines opened before December 2, 2021
If
you already had a line of credit open before December 2nd and interest was charged at
our standard rates. Tip: If you have already taken out a trade with a higher LTV, you
can always add a little extra collateral to your line of credit wallet to get our low
and zero rates. Withdrawal of credit funds is available after 30 to 120 days after the
execution of this trade.
trade to value ratio (LTV) is a measure of the size of the trade compared to the value
of the assets backing the trade.
The percentage of credit to the value of each
asset is dynamically determined by the MetaBlue LLC blockchain oracle algorithms
depending on the current and historical volatility and market liquidity of the asset.
Clause 4 of our MetaBlue LLC trade General Terms and Conditions states the following:
Unless
prohibited by any Applicable Law, in accordance with this Agreement, MetaBlue LLC shall
acquire ownership of the Collateral while the MetaBlue LLC Crypto trade is outstanding.
The interest rate depends on your level of loyalty, which is determined by the ratio
between the value of your BTR tokens and the total value of your portfolio. Based on the
MetaBlue LLC-to-Portfolio ratio, you will be placed in one of our four loyalty tiers:
Base:
9.2%-9.8% - 30 days
Silver: 8.5%-9.2% - 60 days
Gold: 7.8% - 8.5% - 90 days
Platinum:
7.1% - 7.8% - 180 days.
To receive a trade, the customer must register a MetaBlue LLC account on the
metabluellc.com platform and deposit a deposit into the account.
There are no
credit checks. We accept trade applications worldwide, with a few exceptions.
Before
taking out a trade, you will need to complete our identity verification. The process is
simple, intuitive and usually only takes a few minutes.
Currently, the minimum trade amount you can borrow/withdraw is: 1 BTC, maximum trade
amount: 25 BTC
Please be aware that the interest applied to your trades is
compound interest, i.e. they are calculated on the basis of both the original principal
and accrued interest.
You can withdraw as many times as you want from your line of credit as long as you
maintain a credit-to-value ratio and have enough collateral in your MetaBlue LLC
account. Please be aware that when requesting a new trade, cryptoassets may be
automatically transferred from the Savings Wallet to the Line of Credit wallet if there
is not enough collateral in the Line of Credit wallet to support the trade.
Similarly,
you can repay the trade at any time and thus increase the available credit limit in your
account.
You are free to distribute funds from your MetaBlue LLC trade to your specific needs or
financial goals. Different borrowers around the world have different requirements and
preferences for how long they will use their MetaBlue LLC trade funds. As people in the
lending business for over 10 years, we know how important it is for our clients to have
access to cash when they need it. That's why we cater for both small and large requests
so that our clients can pay day-to-day expenses or take advantage of a good investment
opportunity.
Since the minimum trade amount is $50 in stablecoins and $500 in fiat
currency, and the maximum is $2,000,000, it is clear that you can cover a wide range of
expenses and/or purchases. You can also use your MetaBlue LLC trade to invest in crypto
using Tether (USDT) or UCD Coin (USDC) for withdrawals.
Please be aware that the
interest applied to your trades is compound interest, i.e. they are calculated on the
basis of both the original principal and accrued interest.
MetaBlue LLC crypto trades are issued instantly, but it may take up to 1 business day
depending on your KYC/AML/security checks.
Please also be aware that bank transfers
are only processed by our banking partner on business days.
MetaBlue LLC Cryptocurrency trades are instant and guaranteed, you will receive your
funds on the same or next business day with a "Your MetaBlue LLC trade" link.
The
processing time is as follows:
Local transfers: 1 business day
International
transfer: 3 to 5 business days
USDT (Tether) and USDC (USD Coin): It usually takes
no more than a few minutes until you receive funds in your MetaBlue LLC account.
With MetaBlue LLC, there are no credit checks and nothing is reported to credit agencies. Your credit score will not be affected in any way. This is one of the main benefits of using MetaBlue LLC
MetaBlue LLC trade repayment period is from 30 to 120 days.
We at MetaBlue LLC believe we can empower you to structure your finances to suit your
needs. You can repay your trade at any time using cryptocurrency and stablecoins, USD.
Interest is added to your outstanding balance daily at 00:00 CET.
You can pay
off some or all of your trade early at any time, and you can save on interest because
you only pay interest on the days you take out the trade.
Important: Please
note that trades repaid in less than 30 days will earn interest for the remaining 30
days at the standard monthly rate of 7.1-9.8% regardless of your loyalty level. This is
to prevent misuse of the MetaBlue LLC platform and to protect MetaBlue LLC as a company,
but more importantly, our customers and investors.
MetaBlue LLC and its affiliates do not provide tax, legal, or accounting advice, and this information is not intended to be, and should not be used for, tax, legal, or accounting advice. You should consult with your tax, legal and accounting advisors before entering into any transaction.
MetaBlue LLC trades are backed by crypto assets. But the main difference between ours
and traditional secured trades is that you profit from its growth potential.
MetaBlue
LLC Corp's conservative business model requires 111%-666% over-collateral for all
Instant Crypto credit lines.
No, there are no prepayment, registration or installment fees.
You can repay part
or all of your debt at any time and save on interest because you only pay interest for
the period you borrowed.
There is no minimum amount to redeem in FiatX currencies.
To find out about the minimum amounts for cryptocurrency, click here.
There are no
installment payments. You can make payments at any time. Interest is added to your
outstanding balance daily at 00:00 CET.
If the value of the assets increases and the client believes that his crypto asset has
reached its target price, he can place an order with the MetaBlue LLC blockchain oracle
to sell a part of the crypto assets held in his account and redeem some or all of the
funds, their outstanding balance. The transaction is done through the API on some major
exchanges (e.g. Bitstamp, Kraken, etc.) without any additional fees other than exchange
fees.
An increase in the value of collateral assets also allows the client to
withdraw more from their Credit Line.
If assets decrease significantly in value and
you do not deposit additional assets into your MetaBlue LLC account after receiving
alerts from the MetaBlue LLC blockchain oracle, the MetaBlue LLC blockchain oracle may
initiate a partial auto-repayment of the trade in order to balance the credit-to-value
ratio back within limits .
The total value of your crypto assets and the minimum
amount that triggers small automatic trade repayments can be seen at any time under all
your crypto positions in your MetaBlue LLC account.
If collateral assets decrease significantly in value, the client will be warned to add
additional collateral.
The client will be notified and partial automatic repayment
of the trade will start only after the trade-to-value ratio increases to 83.3%.
Example:
If the trade amount is $5,000, partial auto-repayment of the trade
will only be triggered when the value of your collateral falls below $6,000.
trade
amount: 5000 USD;
Security deposit: $6,000;
Credit to Cost = ($5,000 / $6,000)
* 100% = 83.33%
The total value of your crypto assets and the minimum amount that
triggers automatic trade repayment can be seen at any time below all your crypto
positions in your MetaBlue LLC account.
Prior to this, the client will receive at
least three notifications (via SMS and email). This will happen when the trade to value
ratio increases to 71.4% , 74.1% , 76.9% . The client will be asked to deposit more
crypto assets into their MetaBlue LLC account to prevent partial auto-repayment of the
trade.
Please note that the MetaBlue LLC blockchain oracle will not sell all crypto
assets at once. Sell orders are filled in small increments just to balance the trade
back to value back within the limits. Market orders to sell are executed at the market
price on the leading cryptocurrency exchanges. The transaction is done through the API
on some of the major exchanges (eg Bitstamp, Kraken, etc.). Funds received from the
exchange, minus exchange fees, will be immediately applied to your outstanding trade
balance.
The table below shows how the trade-to-value ratio changes at repayment -
depending on the percentage of collateral sold (the price of crypto assets is
constant)Important: Notifications are sent for informational purposes. The client is
responsible for monitoring the status of his account and depositing more crypto assets
or repaying part of the trade in order to prevent the initiation of a partial automatic
trade repayment.
If your collateralized assets decrease in value and you do not add additional assets to
your MetaBlue LLC account after receiving alerts from the MetaBlue LLC Blockchain
Oracle, the MetaBlue LLC Oracle may trigger a partial auto-repayment of the trade to
rebalance the trade back to value back within limits.
To avoid this scenario, you
can turn on our automatic collateral transfer feature. Here's how it works: if you don't
cover the required LTV ratio, MetaBlue LLC Oracle will automatically transfer a small
portion of your holdings from your savings wallet to your line of credit wallet to fill
the gap, thus keeping your credit under control.
This setting is enabled by default
and we highly recommend leaving it as it creates an additional buffer against automatic
redemptions. In the event that the cryptocurrency in your Line of Credit wallet can no
longer support your trade due to a sudden loss of value, the system will transfer
additional cryptocurrency from your Savings Wallet to improve the LTV ratio and keep it
below the automatic repayment threshold.
If your collateral increases in value,
your line of credit limit also increases. You can withdraw more credit or leave your
current credit as is.
You can also use the additional value of your cryptocurrency
to pay off part of your trade. If your assets have reached the target price, you can:
Place
an order in your MetaBlue LLC wallet to sell some of the crypto assets in your
account.
Repay some or all of the outstanding debt.
The transaction is
completed without any additional fees from MetaBlue LLC. Any fees that arise are fees
from the exchange that facilitated the trade.
As long as you maintain a balanced credit-to-value ratio or have "Available Funds from
the Line of Credit" in MetaBlue LLC, you do not need to make any repayments. However, if
the value of assets decreases significantly, you will receive a warning that you should
either deposit more cryptoassets into your MetaBlue LLC account or repay part of the
trade to prevent partial auto-repayment of the trade.
If the borrower fails to
complete any of the above, the MetaBlue LLC blockchain oracle will initiate a partial
auto-repayment process by selling a portion of the deposited cryptoassets to balance the
trade-to-value ratio.
Market orders to sell are executed at the market price on the
leading cryptocurrency exchanges. Funds received back from the exchange will be
instantly used to cover your outstanding trade balance.
The total value of your
crypto assets and the minimum amount that triggers small automatic trade repayments can
be seen at any time below all your crypto positions in your MetaBlue LLC account.
Show all questions
Basic affiliate bonus : 5%-2%-1%
Depending on your level of loyalty, your
percentage will be changed*
https://metabluellc.com
You can invite an
unlimited number of friends, but they must be new MetaBlue LLC users. Important: The
portfolio of everyone you refer must remain above $100 for the entire 30 day period for
the bonus to be awarded.
Register/login to your MetaBlue LLC account and be sure to complete the identity
verification. Copy the unique link to your profile from the Referral tab. Share it with
a friend, ask them to create a MetaBlue LLC account and complete identity verification.
Your referral must have a value of at least $100 within 30 days for the bonus to be
successfully reflected in both your account and his account.
Both of you will
be able to see the bonus transaction in your MetaBlue LLC accounts, however its status
will be pending. The bonus will be credited to your balance within 24 hours after the
expiration of the 30-day period, provided that the above requirements have been met and
your portfolio at that time is at least $100.
You can start inviting friends as soon as you create a MetaBlue LLC account.
Log in
to your MetaBlue LLC account and select the "Invite a Friend" icon in the settings
menu.
Click/tap your referral link to copy it and send it to your friends.
You can invite an unlimited number of friends, but they don't have to create a MetaBlue LLC account before - only brand new customers are accepted.
You can always log into your account and check your reward status.
Your friend may
not have topped up yet, so be careful to remind them of this.
Keep in mind that the
transaction must be sent from an external wallet (outside of MetaBlue LLC); Any internal
deposit transactions (from other MetaBlue LLC users) within the 90-day period after
registering with the referral link will disqualify you from receiving the referral
reward.
Please note that it takes 30 days for the reward to be processed.
Please
note that you only need to pass identity verification. However, your friend must also
meet the top-up requirements. Both of you must meet the relevant conditions within 90
days from the date of registration. Otherwise, the bonus transaction will not be
activated on any account.
Show all questions
Anyone who contacts MetaBlue LLC and adds the equivalent of $100 or more in any digital
currency to their account will automatically start earning interest on those funds. They
can also borrow against them using Instant Crypto Credit Lines™ or exchange them for
other assets on MetaBlue LLC Exchange without affecting their $25 reward.
We really
want you to use our referral program to earn extra money. And remember, the more friends
you invite, the more free cryptocurrency you get!
*Referral transactions created
before 15:00 UTC on January 31, 2022 will be paid out in accordance with the past terms
of the program.
The transfer is carried out using the MetaMask wallet or replenishment through other available exchanges.
You can check accrued interest in your personal MetaBlue LLC account
Please note that in order to receive interest on your FiatX (EURx, GBPx, USDx ) and
crypto assets, they must be stored in your savings wallet.
Please note that we do
not pay interest on funds that are locked up as collateral, with the exception of our
MetaBlue LLC token.
Important:
The first interest payment after the initial
top-up will be paid no earlier than 24 hours after a successful top-up from 07:00 to
08:00 CET the next day.
The same 24-48 hour interest freeze applies to assets moved
from a credit wallet to a savings wallet. This is to prevent misuse of the MetaBlue LLC
platform and to protect MetaBlue LLC as a company, but more importantly, our customers
and investors.
Example:
- Successful top-up credited at 6:30 am CET on June
10th. The first payment of interest will be made from 7:00 to 8:00 CET on 11 June. The
waiting period is 24.5 hours.
- Successful deposit credited at 8:00 CET June 10th.
The first interest payment will take place from 7:00 to 8:00 CET on 12 June. Thus, the
waiting period is 47 hours (the 24-hour period ends at 8:00 CET on June 11, and interest
is paid from 7:00 to 8:00 CET on June 12).Important:
UNI, GALA, SUSHI, UST, CRV,
AAVE, MANA, 1INCH, MKR and SAND do not earn interest
Show all questions
Your MetaBlue LLC Card: What is a MetaBlue LLC Card and what are its benefits?
The
MetaBlue LLC Card is a natural extension of our Instant Cryptocurrency Credit Lines,
allowing you to make everyday purchases on the go without having to sell your valuable
crypto.
Simply put, MetaBlue LLC gives you fiat to spend, and in return you provide
crypto as a repayment guarantee – all done in the background whenever you make a
purchase with your card. With your card, you can buy whatever you want, just like with
any other international card, but on better terms.
As soon as you receive your
MetaBlue LLC card, you will start receiving instant crypto rewards for every
transaction, paid out in Bitcoin (up to 0.5% refund) or BTR tokens (up to 2% refund) -
with the ability to change the reward, currency at any time, as often as you like.
And even more benefits for you:
*Accepted by over 90 million merchants
worldwide
*No minimum monthly payments
*No monthly, annual or inactivity
fees
*No currency exchange fees up to EUR 20,000 per month
*Monthly cash
withdrawals from ATMs up to EUR 10,000
*Up to 10 free withdrawals per month
*Free
additional virtual cards
*Freeze and unlock your MetaBlue LLC Card in our mobile
app with one click
*Control all your transactions in real time and in full
detail
*View your PIN code and change it anytime if needed
You will be able to
immediately activate the virtual MetaBlue LLC Card and order a physical card, which will
be delivered at the right time. Once connected to Apple Pay or Google Pay, a virtual
card works just like a physical card, with the added benefit that you can't lose it or
steal it from your pocket or wallet.
Currently, only citizens of the European Economic Area (EEA) can order a MetaBlue LLC
Card. To be eligible, you must also pass an identity check and meet the following
criteria:
For a virtual card: maintain a portfolio balance of at least $50.
For
a physical card: maintain a portfolio balance of at least $500 and a Platinum Loyalty
level.
Important :
Only personal MetaBlue LLC accounts are eligible to order a
MetaBlue LLC Card. The latter is not available for corporate/business accounts.
The MetaBlue LLC Card is not available to citizens or residents of certain
jurisdictions in the EEA.
To place an order, you need to contact technical support.
When you receive your card, you will need to activate it through the app before you can
use it. To do this, follow these steps:
- Open the MetaBlue LLC mobile app.
-
Go to the Map tab and follow the instructions.
- Select "Activate card".
Enter
your PAN (the 16 digits on the back of your physical MetaBlue LLC card) and select
"Activate Card".
Important: Your MetaBlue LLC card is contactless, but in order to
activate the contactless feature, your first card transaction must be made using a chip
and entering your PIN.
To add a new MetaBlue LLC Card to your Apple Pay wallet, follow these simple steps:
Open
the Apple Wallet app:
- Click the "+" button in the top right corner and then
"Debit or Credit Card". Scroll down the pop-up list and select "Add another card".
-
Click "Continue".
- If you add your physical MetaBlue LLC Card, you can scan it.
If you want to add a virtual card, click "Enter card details manually".
- On the
first screen, write down your "Name" and "Card Number". On the second fill in
"Expiration date" and "Security Code" (CVC). This data can be found in the MetaBlue LLC
app and on the back of your MetaBlue LLC Card (if physical).
- On the next screen,
accept the Apple Wallet terms and conditions.
- Select the card validation method
and click "Next".
- You will receive an SMS with a confirmation code. Enter it in
the Confirmation Code field and click Next.
Congratulations! Your MetaBlue LLC card
has been successfully added to your Apple Wallet and is ready to use.
You can now
set it as your default shopping card by tapping, holding and dragging the card in front
of other cards.
Add MetaBlue LLC Card to Apple Watch:
- Click the "Add Now"
button.
- Wait until your MetaBlue LLC Card is added to Apple Watch. Once this
process is complete, you can start using your watch for contactless payments.
How to add MetaBlue LLC Card to Google Play Store:
To add a new MetaBlue LLC Card
to Google Play, follow these steps:
- Open the "Google Play Store" app on your
mobile phone.
- Open the "Google Play" menu and go to the "Payment Methods" tab:
-
After that click "Add credit or debit card":
- Follow the instructions on the
screen.
The MetaBlue LLC Card acts like a credit card and is pegged to MetaBlue LLC's instant cryptocurrency credit lines. All purchases are automatically deducted from your available credit using your digital assets as collateral for the trade. The interest rate on the trade depends on your loyalty program level and you can repay the trade at any time without requiring fixed payments.
Each time you make a purchase, the amount is added to your outstanding credit.
Therefore, you just need to make the redemption in the usual way - click on the "Redeem"
button on the account page or on the toolbar in the MetaBlue LLC app and select your
preferred method of redemption.
Our standard policy of charging additional
interest for repayments made within 30 days of the last withdrawal does not apply to
trades received with the MetaBlue LLC Card. This means that if you have only made
purchases with the card without relinquishing your line of credit using the Borrow
feature on the platform, no additional interest will accrue for the remaining 30 days in
the event of early repayment.
If you have taken out a trade on the platform within
the last 30 days, MetaBlue LLC Card purchases will not reset the 30-day period. However,
keep in mind that the outstanding credit from spending with the MetaBlue LLC Card will
be combined with your open line of credit. Therefore, if you are due to fully repay your
outstanding trade less than 30 days after your last trade withdrawal, additional
interest will apply to the total repayment amount, including credit earned from MetaBlue
LLC Card purchases.
Example:
You take out a $100 trade through a trade program
on January 1st.
After that, on January 10, you make a purchase with the MetaBlue
LLC Card, which generates a $200 trade.
If you are due to repay the total
outstanding amount of $300 on January 25th, additional interest will accrue on the same
repayment of $300, but only within the 5 remaining days, as the MetaBlue LLC Card
purchase did not reset the 30-day period.
Assets can be automatically transferred from the savings wallet to the line of credit
wallet if you do not have enough collateral assets in the line of credit wallet to
support the credit received from the purchase.
If you wish to select the
cryptocurrency to be used to secure the trade before making a purchase, you can manually
move your preferred assets to the Line of Credit Wallet. Just follow the instructions in
this article.
Whenever you make a purchase with a MetaBlue LLC Card, the merchant has up to 45 days to
claim the funds. This process usually takes no more than a few days, but until then the
card transaction will be pending in the Transactions tab and the amount will not be
added to your outstanding credit. This is why you may notice that the purchase has been
deducted from your Available Credit, but the amount is not yet available for
redemption.
Please note that during this time, interest will accrue on the credit
generated by the purchase, which will also be added to your outstanding credit once the
card transaction has been approved.
If the seller does not claim the funds within
45 days, the transaction will be rejected and no credit or interest will be charged.
The above also applies to post-purchase cashback - your BTC or MetaBlue LLC reward
will be credited to the respective balance after the card transaction is confirmed.
The minimum cashback payout is $0.01 and amounts below this amount cannot be processed, so it may happen that the value of your purchase generated cashback less than $0.01.
With every purchase made with your MetaBlue LLC Card, you will receive instant
cryptocurrency rewards as part of our loyalty program. The more MetaBlue LLC tokens you
have in your account, the higher the percentage of the transaction amount that you will
receive back when using the card. Each loyalty tier has its own cryptocurrency reward
rate - here's the breakdown:
Platinum: 2% in MetaBlue LLC tokens or 0.5% in BTC.
Gold:
1% in MetaBlue LLC tokens or 0.3% in BTC.
Silver: 0.7% in MetaBlue LLC tokens or
0.2% in BTC.
Base: 0.5% in MetaBlue LLC tokens or 0.1% in BTC.
Please note
that the minimum cashback payout is $0.01. Amounts below $0.01 cannot be processed.
The
currency of your cashback is up to you and can be changed at any time, as often as you
like.
There are no monthly, annual or inactivity fees for both physical and virtual MetaBlue
LLC Cards.
Depending on your loyalty level, you can get up to 10 free payouts:
Basic: 1 free
withdrawal
Silver: 3 free withdrawals
Gold: 5 free withdrawals
Platinum:
10 free withdrawals
Once you run out of free withdrawals, you will only be charged
€1.99 / £1.99 for each additional withdrawal until your monthly limit is reset again.
Depending on your loyalty level, you can get up to €20,000 / £20,000 in free overseas
transactions:
Basic: no currency exchange fees up to €3,000 / £3,000 per month.
Silver:
up to €5,000 / £5,000 per month with no currency exchange fees.
Gold: up to
€10,000 / £10,000 per month with no currency exchange fees.
Platinum: up to
€20,000 / £20,000 per month with no currency exchange fees.
Once you reach your
currency exchange limit, you will be charged a 0.5% foreign transaction fee until your
monthly limit is reset again.
Restrictions
Transaction limits:
Monthly:
up to €60,000 / £54,000
Daily: up to €10,000 / £9,000
Per transaction: up to
€10,000 / £9,000
ATM withdrawal limits:
Monthly: up to €10,000 / £9,000
Daily:
up to €2,000 / £1,800
Per withdrawal: up to €600 / £540
For added security, MetaBlue LLC offers you the option to freeze your MetaBlue LLC Card when not in use. You can do this quickly and without problems through the website.
If you are not sure where your MetaBlue LLC card is, we recommend that you immediately freeze it in the MetaBlue LLC app. This will protect you from all unauthorized transactions and you can instantly unfreeze the card at any time. If your MetaBlue LLC card is not found within 3 days or is destroyed/inflated by an ATM, you can deactivate it through the MetaBlue LLC app. This is a permanent action and after that you will be given the option to order a new card.
Your MetaBlue LLC Card details (cardholder name, card number, expiration date and CVC) can be found on the back of your physical MetaBlue LLC card.
Cards are usually shipped within 2 business days after an order has been placed. While
most customers receive their item within 7 business days of being shipped, it may take
up to 4 weeks depending on the country.
If your card has not arrived within a month
of placing your order, we recommend waiting a few more days to ensure it arrives
promptly. Usually, when a card arrives late, the reason is simply a delay in delivery.
This may be due to holidays, problems with postal and courier services, weather
conditions, etc.
If your MetaBlue LLC card is not delivered after this, please
contact our customer service team.
If you notice that the contactless feature of your MetaBlue LLC Card is not working,
there are several possible reasons:
Sometimes some card terminals do not accept
contactless payments. Make sure the terminal you are using has this feature.
If
this is your first time using a MetaBlue LLC Card, be sure to use the chip and PIN code
before attempting contactless payment for the first time.
If you haven't used the
chip and PIN on your card recently, you may have exceeded your contactless limit. Simply
entering your PIN should fix the problem and you should be able to use contactless
again. The PIN is required after every 5 transactions you make or every time you spend
€150, whichever comes first.
If you think your card is damaged in any way and this
is causing a malfunction, you can always order a brand new MetaBlue LLC Card, although
you will have to wait for it to be delivered. Refer to this article on how to reorder a
card.
(Merchant Category Code (MCC)), (Included in this MCC), (Description)
- 4829 -
Transfer money -
A transaction in which funds are delivered or made available to a
person or account. Such transactions include non-individual transactions, such as over
the Internet.
6010 - Manual Cash Out - Customer Financial Institution - Used only
to identify face-to-face transactions in which the cardholder uses a Mastercard with a
Mastercard customer's financial institution to receive a manual ("OTC") cash payment, to
open or fund a deposit account, or to to buy travelers checks, foreign exchange, money
orders, precious metals, or savings bonds.
6051 - Quasi Cash - Merchant - Denotes
the purchase of traveler's checks, foreign exchange or money orders, or the use of a
Mastercard to open or fund a deposit account at a location other than the location of
the Mastercard customer's financial institution. This MCC can also be used to identify
transactions in which a merchant accepts a Mastercard to pay for an existing debt, such
as a private label card or a car trade.In addition, this MCC must be used to identify
transactions related to the purchase of cryptocurrency.
6529 - Remote Stored Value
Load - Participating Financial Institution
6530 - Stored Value Remote Load -
Seller
6534 - Money Transfer - Participating Financial Institution
6535 -
Purchase of Value - Participating Financial Institution
6538 - Mastercard
MoneySend Payment Transaction - Identifies a MoneySend payment transaction in which the
cardholder uses a Mastercard to fund a MoneySend payment transaction.6540 - POI Recharge
Transactions (excluding MoneySend) - Identifies a transaction made by a card acceptor
providing any of the following services:
A service in which funds are delivered or
made available to a person or account;
Crediting funds to an account, except to the
extent that the funds are to be used for sales described by any of the MCCs listed in
the paragraph below; or
Loading funds to a stored value or prepaid card.
MCC
6540 cannot be used to identify any sale other than as described, including, by way of
example, but not limited to: gambling; operations with video text; sale of any
prescription drug or sale of any tobacco product.
6760 - Savings bonds
You can find the expiration date of your MetaBlue LLC card on the back of the card
itself and in the MetaBlue LLC App > Card > Card Details.
If your physical
MetaBlue LLC Card is about to expire, you can deactivate it and order a new one by
following the steps in this article.
If your virtual MetaBlue LLC Card is about to
expire, you can remove it from the MetaBlue LLC app and request a new one.
If your MetaBlue LLC Card is swallowed by an ATM, we recommend freezing it
immediately.
Since MetaBlue LLC is not responsible for such events, we are
unfortunately unable to obtain your card for you. If you want to know more about why the
ATM swallowed your card, you need to contact the company that owns the ATM.
Show all questions
To access all MetaBlue LLC products, you need to verify your identity. Our verification
process is simple, intuitive, and usually only takes a few minutes.
The information
provided is used for identity verification purposes only. Your data is always encrypted
and stored securely in our system.
In order to be fully compliant, MetaBlue LLC may require you to complete an address
verification in order for you to enjoy the full range of our platform services.
The
information provided is used for identity verification purposes only. Your data is
always encrypted and stored securely in our system.
To complete the verification
process, you will need a document confirming that you are a resident of the address you
provided when filling out the "Personal Information" data.
The document must
contain the following information:
- First and last name
- Full address
-
Information about the issuing authority and logo
- Date of issue within the last 90
days
Supported documents from our partner Jumio:
- bill of the Council
-
Credit Card Statement
- Rental agreement
- Application for retirement
-
Tax return
- Utility bill
Because MetaBlue LLC is a fully regulated digital asset institution in all of the 200+
jurisdictions in which it operates, the company is required to operate under a business
rule known as KYC (Know Your Customer).
KYC verification is simply a verification
of the identity of our clients and an anti-money laundering, fraud and corruption
measure.
Conducting KYC checks allows us to work seamlessly with our banking /
financial partners,
and is also performed for your own security, providing an
additional layer of security and preventing unauthorized receipt of your tokens.
MetaBlue
LLC products are only available after you have verified your identity. Once your account
has been verified, you will be able to unlock all platform features:
The
verification process is quick and intuitive, and to make it as easy as possible, we have
partnered with the leading identity verification provider, Jumio.
Please note that MetaBlue LLC only requires personal data for KYC and AML checks and
does not share this information with other third parties, including for advertising
purposes.
As an ISO 27001 certified organization, MetaBlue LLC has strict
procedures in place to ensure the privacy of customer data.
The identity verification process is very simple, fully automated and usually only takes
a few minutes. You will find instructions on how to fill it out in our dedicated
article.
For the "Personal Information" portion of the screening, you will be asked
to provide your legal name, residential address, employment details, and telephone
number.
To complete the second part - “Identity Verification”, you will need a
high-quality photo of a government-issued ID card (a passport is best), and you will
also be asked to take a selfie.
Please note that our partner Jumio accepts other
less common government documents.
It is important that the name you enter on the
verification form matches the name on your ID.
MetaBlue LLC offers corporate/business accounts to companies.
To open such an
account, the applicant must:
- Fill out this form and provide the specified
documents
- Open a MetaBlue LLC account
- Full identity verification
- In
addition, please provide us with a detailed description of your business.
Important:
A MetaBlue LLC corporate/business account cannot use a MetaBlue LLC card.
Please
feel free to contact us if you have any further questions.
If our automated identity verification service rejected the documents you provided to
complete your identity verification, the possible reasons could be:
- The images
you uploaded are of poor quality.
- The front or back of an identity document is
missing.
- The document is expired, damaged or unreadable.
- You sent photos
of screenshots/copies/scans of a real document.
- The document is not supported.
Before
attempting identity verification again :
Make sure your ID is up to date and
visible - try using a higher quality photo and don't upload cropped screenshots.
Consider
using a different document - you can check the supported documents for your country in
this article.
If the proof of address you provided was not accepted, it may be due
to one of the following reasons:
- The absence of the front or back of the
document.
- Missing or inappropriate names and addresses.
- The date of issue
of the document was more than 90 days ago.
- The document has been damaged, altered
or unreadable.
- You sent screenshots/copies of a real document.
- The
document is not supported.
Before attempting address validation again, make sure
your document contains the following data:
- First and last name
- Full
address
- Information about the issuing authority and logo
- Date of issue
within the last 90 days
Sorry, you're having trouble verifying your MetaBlue LLC account.
Try the following
troubleshooting steps:
- log out and log back in to your MetaBlue LLC account;
-
clear the cache and cookies of your browser or enter the "private" / "incognito"
mode;
- disable all built-in translation add-ons/widgets and ad blockers (if
any);
- try with another browser;
- if you are using the MetaBlue LLC app,
uninstall it and reinstall it; you can also try using an alternative device (phone, PC,
laptop, etc.) or try using a different internet connection;
- if you are using the
app, try the web platform and vice versa.
If the above troubleshooting steps do not
help, please contact our support team for further assistance. In this case, you will
need to provide all the necessary information and screenshots that best describe the
situation you are facing.
MetaBlue LLC has partnered with Jumio to ensure the highest KYC/AML standards and automation. Jumio is a leading provider of identity verification services and works with global clients including Monzo, Rappi, HSBC and many more. Its machine learning technology automates the verification process to provide MetaBlue LLC users with fast results.
Please check all folders, especially the Spam and/or Junk Mail sections. If you still
can't find it, add info@metabluellc.com to your contacts, wait until 60 seconds have
passed and click Resend Email.
If you log out of your MetaBlue LLC account before
verifying your email address, you will be prompted to do so when you log in. If you
still haven't received a confirmation email, please contact us.
Show all questions
As part of our ongoing commitment to meeting our regulatory obligations, there are times
when we need to collect additional information and supporting documentation about our
clients' Source of Wealth and the Source of Funds/Assets they may have or intend to fund
with us.
In some cases, we may need to suspend certain activities on your account
until verification is complete.
We hope that the information below will answer your
questions about the verification process and will facilitate faster and more efficient
communication between you and us and therefore a faster completion of the
verification.
Source of wealth describes the origin of your accumulated wealth or general wealth (i.e.
how you got your funds/assets). SoW does not refer to the location of funds (such as a
bank account), but to the activity or reason that allows you to accumulate these
funds.
For example, SoW could be a sale of real estate or, in many cases,
employment income accumulated over past periods.
Source of funds is the source of initial and current funds used for your business
transactions with MetaBlue LLC. For example, the SOF you used to fund your MetaBlue LLC
account could be your income from work. Note. In some cases, your SoW and SOF may be the
same. For example, you have accumulated your SoW from years of work income and your SOF
for a specific deposit with MetaBlue LLC is your current salary.
In these
cases, the supporting documents you provide must support both the SoW and SOF.
The source of the crypto relates to when and where you purchased your crypto assets.
The following is a partial list of acceptable documents:
- Fiat source of wealth
and source of funds supporting documents for individuals;
- Employment income -
recent payslips or bank statement showing income from employment for at least the last
three months or personal income tax return for the last financial year;
-
Investment - investment report(s), certificate(s) or agreements and bank statement
clearly showing the income from the investment, or a letter from a financial adviser
detailing the nature of the investment and bank statement(s) clearly showing the income
from investments;
- Dividends or profits from the company - the company's latest
annual reports/financial statements (audited, if any) and bank statements that clearly
show income from dividends or dividends and bank statements that clearly show income
from dividends;
- trade - a trade agreement(s) or a bank statement(s) and bank
statement clearly indicating the deposit(s) under the trade;
- Sale of Assets - a
notarized contract of sale (signed by all authorized parties) or other document
reflecting the sale of the asset(s), and a bank statement showing the income from the
sale of the asset(s);
- Inheritance/insurance/gift - a copy of the will/check/grant
or will and bank statements reflecting the received insurance inheritance, insurance or
gift or a notarized letter from the donor and bank statements reflecting the received
insurance inheritance, insurance or gift;
- Retirement - a bank statement showing
income from retirement for at least the last three months.
- Corporate income - the latest annual reports/financial statements of the company
(audited, if any) or corporate income tax return for the last financial year;
-
Investment - investment report(s), certificate(s) or agreements and bank statement
clearly showing the income from the investment, or a letter from a financial adviser
detailing the nature of the investment and bank statement(s) clearly showing the income
from investments;
- Dividends or profits from the company - the company's most
recent annual reports/financial statements (audited, if any) and bank statements that
clearly show income from dividends, or dividend statements and bank statements that
clearly show income from dividends;
- trade - trade agreement(s) or bank
statement(s) and bank statement(s) clearly identifying the deposit(s) under the
trade;
- Sale of Assets - a notarized contract of sale (signed by all authorized
parties) or other document reflecting the sale of the asset(s), and a bank statement
showing the income from the sale of the asset(s);
Source of supporting documents on
cryptography (individual and corporate clients);
- Crypto assets purchased on
crypto exchanges/brokers;
- Transaction Report or Screenshots reflecting purchase
and withdrawal confirmation, as well as displaying your account ID and all transaction
details; or Confirmation emails confirming purchase and withdrawal; or Receipts
confirming the purchase (for example, using OTC);
- Trading profit from
exchanges/brokers Screenshots of transaction history showing profit; or History of
transactions with withdrawal of funds to MetaBlue LLC; or screenshots of the
exchange/broker account showing your account details;
- Income from services (eg
affiliate income or other services) Detailed description of the service; as well as
Receipts for services that were paid in cryptocurrencies; as well as Explanations of the
origin of the cryptocurrency used for payment transactions; as well as Screenshots of
your wallets, which show their current income; as well as Screenshots of your
transaction history and withdrawal history;
- Initial coin offering (“ICO”) and
token sale;
- A copy of the contract or agreement confirming payment in
cryptocurrency, as well as
The full name of the ICO, as well as the website of the
corresponding project; as well as the Transaction History
documenting the purchase and withdrawal of the token (wallet addresses and transaction
ID); as well as
Bank statement if fiat currency was used for investment; and
Confirmation emails showing the purchase;
- Mining Checks for the purchase of
mining equipment, which display the addresses of the buyer and seller; or Statements of
operating expenses (for example, electricity bills), also issued in your name; or
Screenshots of income and rewards from mining; or Screenshots showing transaction
history from and to wallets, showing wallet addresses and transaction IDs (self-made
"Excel lists" are not accepted);
- Rates (master nodes) Screenshots of the history
of transactions, which show deposits, withdrawals and profits; And Screenshots of the
history of transactions, which show the conclusions on MetaBlue LLC; as well as Wallet
addresses and transaction IDs;
- Airdrops Screenshots of the history of
transactions, which show deposits, withdrawals, as well as wallet addresses and
transaction IDs;
- Exchange of coins or tokens;
- Screenshots of transaction
history (wallet addresses and transaction IDs);
- Lending and liquidity pools;
- Screenshots of transaction history (wallet addresses and transaction IDs).
Please specify where you placed the assets as collateral, as well as how much and where
the collateral that is being used came from.
We will notify you by email if we need any information about your funds/assets. The
email will contain detailed instructions on how to send us your documentation.
When
responding to our request, please ensure that you do so from the email address
registered in your MetaBlue LLC account in order to provide a more efficient service.
All
personal information sent to MetaBlue LLC is strictly confidential. More information
about our privacy policy is available here.
If you have any questions, please
contact our in-app support, website, live chat, or email info@metabluellc.com .
MetaBlue LLC Group has legal entities in different locations around the world to serve
more than 200 jurisdictions in the most efficient manner and in accordance with all
applicable global and local regulations.
Please be assured that MetaBlue LLC
complies wherever it provides services and employs first-class lawyers in the
jurisdictions in which it operates. All aspects of MetaBlue LLC's activities are
reviewed by the relevant legal and compliance teams before execution.
While MetaBlue LLC is a global company, there are certain jurisdictions where we do not
operate:
Central African Republic
Cuba
Estonia
Iran
US State of
New York
US state of Vermont
North Korea
Syria
Please note that some
products and/or services may not be available in certain jurisdictions. For more
information, please see the relevant Terms on our website.
If the relationship with a client is to be terminated, MetaBlue LLC will notify the
relevant account holders prior to the suspension and termination of services to ensure
the safety of client funds and allow them to close existing trades and subsequently
withdraw any remaining funds to an address of their choice,
unless prohibited by
applicable law or court order, including but not limited to where we have reasonable
grounds to suspect,
that the funds were obtained through fraud or any illegal means
or connected with any criminal activity.
- How to open/create a MetaBlue LLC account?
Opening an account with MetaBlue LLC
is easy and intuitive. Follow these steps with screenshots to create and activate your
MetaBlue LLC account in minutes:
- Go to https://metabluellc.com/
- Click
"Create an account".
- Enter your email address and choose a strong password, then
click the Create Account button.
- After clicking the "Create Account" button, you
will be asked to verify your email address by clicking on the link in the email that was
sent to the email address you used when registering your MetaBlue LLC account.
-
You should now be logged into your MetaBlue LLC account. Congratulations!
To reset your password, follow these steps:
- Click the "Forgot password" button on
the login screen.
- A new window will open where you must enter the email address
you have registered with your MetaBlue LLC account.
- Instructions for setting a
new password will be sent to the email address you registered with your MetaBlue LLC
account.
The MetaBlue LLC team strives for excellence in every possible aspect to ensure the best
possible user experience for MetaBlue LLC's crypto-backed instant trades and Earn
product.
We are always looking for like-minded, talented, motivated people driven
by the desire to exceed expectations in a very difficult but very rewarding job. So,
take a moment and write us a few lines about why you deserve to be in the ranks of
MetaBlue LLC.
MetaBlue LLC crypto trades are issued instantly and are guaranteed 24/7.
Customer
support is also available 24/7.
You can contact our customer service:
- Send email to info@metabluellc.com
MetaBlue LLC is committed to building and maintaining strong relationships with our
clients, which is why we take our clients' comments, suggestions, and concerns
seriously. We consider customer feedback and complaints as a means to improve our
services and products, and to improve our customers' overall experience at MetaBlue LLC
Corp.
In the unlikely event that our customers are dissatisfied with the services
provided by MetaBlue LLC, they have the right to express their dissatisfaction by
sending their complaints directly to us.
Contact info@metabluellc.comr />In the Description field, make sure you include all
relevant information regarding your application, as well as a clear description of the
facts. Please also attach any other supporting documentation that may be helpful to us
in reviewing your claim.
Upon receipt of your complaint, we will notify you by sending a confirmation email to
the email address registered in your MetaBlue LLC account. We deal with all complaints
promptly and impartially and strive to respond within five (5) business days. If we are
unable to provide a resolution within this time period, we will continue to update you
on the progress of your complaint.
Important:
MetaBlue LLC has the right to
withhold or not classify a complaint as such under circumstances including but not
limited to:
- If the complaint concerns services/features/forks/airdrops or other
events that are beyond the control of MetaBlue LLC and depend on third parties.
-
If the complaint concerns services/features announced by MetaBlue LLC, but still under
development and not available at the time of the complaint.
- In case the complaint
concerns a business or a decision of the regulatory authorities to terminate the
business relationship with a registered customer.
- In case the complaint is
related to the availability of the email/Internet service provider of any of the
MetaBlue LLC partners.
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